Sanitary protocol

The Grand Hôtel de l'Opéra complies with the "We're Committed" quality charter established by Best Western® Hotels & Resorts. The hotel applies strict hygiene protocols to address the current situation and allow guests to stay in the best possible sanitary conditions. The protocols cover personal hygiene and strict adherence to barrier measures, disinfection and surface treatment.

    The buffet in the breakfast room is open. A service at the buffet and at the table in the breakfast room or on a tray to be taken in your room is offered. A breakfast to go is also available. For room service, the tray will be delivered to your door and will be left in front of your room once finished.
    We have limited the number of hospitality products in your room. Additional hospitality products are available at the reception desk.
    We ask that you air out your room before leaving.
    When you leave, a key box has been installed at the reception to give your room key which will then be disinfected.
    Thank you for paying by credit card.
    Your bill will be sent to you by email at your departure.
    The rooms are cleaned 1 hour after airing.
    All products left in the room are disinfected (courtesy tray, bathroom products, minibar, safe).
    The minibar is stocked with a limited selection of drinks. Other beverages are available upon request at the reception. Please only touch the drinks in the minibar if you wish to consume them.
    Once the room has been cleaned and checked, no one is allowed in to ensure a clean room.
    The common areas and contact points are cleaned regularly (reception desk, door handles, elevator buttons, stair railings...).
    The bar is open. Drinks from the bar menu can be ordered at the reception desk and can be consumed at the bar, on the terrace or in your room.
    Room service is available on request at the reception. You can also order directly from catering platforms (Uber Eat, Deliveroo...). Deliveries must be made in the hotel lobby. Delivery men are not allowed on the floors or in the rooms. The reception is at your disposal to advise you and reserve a table in a restaurant.
    The meeting rooms may be accessible with a limited capacity in order to respect sanitary distances.
    Hydro-alcoholic gel is available at the reception and on each floor in front of the elevators. Please disinfect your hands before boarding the elevator.
    The sanitary rules in force are posted in the hotel. Please respect them.
    Valet parking is suspended until further notice
    Our teams have been trained in the rules of hygiene and sanitation in the hotel. The wearing of masks and gloves is recommended to our teams. A hydro-alcoholic gel is given to each staff member. A plexiglass has been installed at the reception.

Please inform the reception or the management if you have symptoms of COVID 19 or if you think you have been in contact with a sick person.

It is recommended to wear a mask in the lobby and common areas of the hotel.

Cancellation policy for groups
In the event of a total group cancellation for government health reasons (e.g., Covid-19 related lockdown), the deposit paid will be retained for a group or event to be rescheduled within 18 months of the original reservation date.